Privacy,
explained clearly.

Who we are

Hameed Urdu Academy provides online Urdu education worldwide and offline classes in Islamabad and Rawalpindi by arrangement. In this policy, “we”, “our” and “the academy” refer to Hameed Urdu Academy.

For privacy questions, contact hameeduai@gmail.com or use the Contact page.

Information we may receive

We receive information that you choose to provide when you contact the academy, book an assessment, use WhatsApp, send an email or communicate with us directly.

This may include:

• Student or parent name
• Country and time zone
• Telephone or WhatsApp number
• Email address
• Qualification, current level and academic goals
• Preferred schedule or class format
• Questions, messages and information you choose to share

Our hosting provider, WordPress installation and security tools may also create technical records such as IP address, browser type, device information, timestamps, requested pages and error logs.

How information is used

We may use information to:

• Respond to admissions and general enquiries
• Recommend a suitable qualification or learning route
• Arrange assessments, classes and scheduling
• Communicate with students, parents and schools
• Provide teaching, feedback and progress support
• Maintain website security and diagnose technical problems
• Meet legal, accounting or safeguarding responsibilities

We do not sell or rent personal information.

Website forms, WhatsApp and email

Assessment and contact forms

The current website forms prepare a message in your browser and open WhatsApp for you to review and send. The custom theme does not intentionally save those form entries in the WordPress database before you send the message.

WhatsApp

When you continue to WhatsApp, your information is processed by WhatsApp and its related service providers under their own privacy terms. You control whether to send the prepared message.

Email

When you send email, your message is processed by your email provider and the academy’s email provider. Email correspondence may be retained when needed to respond, provide services or keep appropriate business records.

Cookies, fonts and technical data

WordPress, hosting, security or administrative services may use essential cookies or similar technologies for functions such as login, security, preferences and website operation.

The website currently loads Google Fonts from Google’s servers. When a page loads, Google may receive technical connection information such as your IP address, browser and requested font files under Google’s own privacy terms.

If analytics, advertising, embedded media or additional third-party tools are introduced later, this policy and any required consent controls should be updated before those tools are enabled.

You can manage or block cookies through your browser settings, although some website functions may then behave differently.

Children, students and parents

The academy teaches students who may be under 18. A parent or legal guardian should make enquiries and provide contact details for younger students whenever appropriate.

Please do not send unnecessary sensitive information through website forms, WhatsApp or email. We do not intentionally ask children to submit financial information, identity documents, medical information or other sensitive personal data through the public website.

Where student work, results, messages or photographs are published, the academy should use privacy-safe material and obtain appropriate permission.

Sharing, security and retention

Sharing

Information may be shared only when reasonably necessary with service providers that support communication, hosting, security, scheduling or academy operations, or when disclosure is required by law or necessary to protect safety and legitimate rights.

Security

We take reasonable administrative and technical steps to protect information. No website, email system or messaging platform can guarantee absolute security, so please share only information necessary for your enquiry or learning support.

Retention

Information is kept only for as long as reasonably needed for communication, teaching, administration, safeguarding, legal or accounting purposes. Retention periods may vary according to the type of record and the reason it is held.

International processing

Because the academy serves students worldwide and uses international communication and hosting services, information may be processed in countries other than your own. Those services apply their own safeguards and privacy terms.

Your choices and rights

Subject to applicable law and reasonable verification, you may ask the academy to:

• Confirm whether we hold personal information about you
• Correct inaccurate or incomplete information
• Delete information that is no longer required
• Restrict or object to certain uses
• Provide a copy of information you supplied
• Withdraw consent where processing depends on consent

You may also choose not to send a WhatsApp message after a website form prepares it. Requests can be sent to hameeduai@gmail.com.

Changes and contact

This policy may be updated when the website, academy services, legal requirements or third-party tools change. The “Last updated” date at the top of the page identifies the current version.